when did fresh direct start sucking?

1st delivery: 75 minutes late. i had to leave at 9 on the dot. i asked the super to let him into my apt, and she graciously agreed. i got home that evening to find 3 boxes piled outside my door. ok. i had purchased some frozen items that were no longer frozen. turns out my [good] neighbor had taken them in and then left them outside my door when he had to go out.

2nd delivery: 40 minutes late.

this is acceptable how?